Nexge provides end to end Professional Services on its PacketUnity Platform to help Service Providers achieve the least time to market in rolling out services. Our Professional Services team helps in designing the VoIP infrastructure for our customers and handhold them though the critical initial deployment phase. Regular maintenance inputs are provided for a hassle free running of the platform.

The following Professional Services are provided on the PacketUnity Platform:

1. Platform Installation & Commissioning (Remote / Onsite)
2. Platform Configuration (Remote / Onsite)
3. Project Management & Service Specification
4. Interoperability with Interconnect Carriers
5. Interoperability with Chosen VoIP Devices / IADs / Softphones etc.
6. Customization of Features
7. VXML Development for IVR
8. Integration with Third Party AAA / Billing / OOS / BSS Systems
9. Acceptance Test
10. Training on PacketUnity Platform to Client Support Team
11. Level 1 Support – Remote Management of the Platform
    1. Operations & Management
    2. System Maintenance
12. Level 2 Support – Remote Product Technical Support to Level 1 Support Team
    1. Bug Fixing & Product Maintenance Releases
    2. Product Upgrades