Network Announcements
Various
pre-call and post-call network announcements can be played to the
subscribers as voice interface to services such as:
- Call based announcements
- Called party busy
- Called party not available (if the called party does not pickup the call)
- Network busy
- Service availability
- Custom-defined messages
- Guiding the users through various services like Prepaid Calling Card, Voicemail, Auto Attendant, Audio Conferencing etc.
Numbering Features
- Closed User Group with Abbreviated Dialing
- Automatic dial on Pickup and wait (Hotline)
- Tollfree Number Service
- Prefix / Suffix based routing.
Additional Phone Numbers
Using
this facility there can be multiple phone numbers pointing to the same
VoIP device with a single bill or multiple phone numbers pointing to
different VoIP devices on a single broadband connection – all under one
billing system.
CUG Facility
Closed
User Group (CUG) system allows formation of a group of subscribers who
can internally communicate amongst themselves. They could use a
3-digit/4-digit dialing to address group members. There could be
multiple other services which can be rolled out specifically for CUGs.
For calling outside the CUG or for Inter-CUG calling, there is an
escape Prefix that is configured with every CUG.
Direct Inward Dial Facility
DID
facility allows the Service providers to map PSTN numbers directly to
IP endpoints. This enables the subscribers to have a virtual phone
presence in choice of areas with call termination on an IP endpoint
anywhere in the world.
Web / ANI Callback Facility
In
a callback facility, the subscriber informs the system of the
origination and termination numbers through a web interface or by
calling into a Callback Prompt followed by the destination number where
the origination number CLI is noted. The system then initiates a call
to the termination and the origination numbers and connects both of
them. This facility can be used in Long Distance Telephony where there
is a call price arbitrage between termination rates and in Enterprises
where the potential customers initiate a callback from the Enterprise
Sales / Support Callcentres.
Prepaid Calling Card Facility
Prepaid Calling Card Service includes the following features:
- Multiple Service provider support with customizable access numbers, prompts and language.
- All IVR pages can be customized to add home menu, post PIN and post destination number dial prompts.
- Subscribers can initiate a new call at the end of the first call by pressing a # key.
- Multiple callers using the same PIN cannot call simultaneously in order to prevent misuse.
- Service Providers can introduce call restrictions based on parameters chosen like dialed number.
- Service Providers can introduce charge for using the IVR prompts alone if the subscriber does not complete a billable call.
- Service providers can enable Prepaid Calling in 2 different forms:
- PIN
based: Using these cards, the subscriber can call from any of the
phones associated with the Service Provider into an IVR and then get
authenticated using his/her password. In this case, the phone does not
get billed; the charges are passed on to the PIN.
- PIN
Less: PINs can be associated with a specific telephone number. The
subscriber can make calls without the need of getting authenticated
every time.
Call Recording Facility
All
subscribers can record incoming / outgoing call conversations anytime
while dialing the number / during the call by pressing an activation
code. These conversations can be listened to through an IVR interface
or accessed as a file through a web interface.
IP Centrex (Hosted PBX)
IP
Centrex is a hosted PBX application that Service Providers utilize to
offer an advanced set of voice features for Residential and Business
subscribers that are looking for a cost-effective communications
solution. The following features are a part of IP Centrex.
- Call Hold
- Music on Hold
- Call Forward
- Every time
- On Busy
- On No Answer
- Call Transfer
- Find Me - Follow Me
- Call Waiting
- Absent Subscriber
- Do Not Disturb
- Caller ID/Name, Caller ID Block
- Call Return
- Call Barring
- Call Block
- Redial
- Speed Dial
- 3-way calling
- Inbound call filtering and routing
Voicemail Facility
The
Voicemail Facility provides storage and retrieval of voicemails on both
Phones and PCs. The subscriber can activate / deactivate the service
either through the Subscriber Self Provisioning Portal or through the
Phone. The significant features of this application are:
- Each Voicemail account is password protected.
- The subscriber can provision incoming calls to voicemail on various parameters :
- On Busy
- Not Available
- Unconditional (always)
- The subscriber can record personalized greeting(s) which will be played when accessed.
- The subscribers can listen/reply/delete/repeat/skip voicemails using the phone/subscriber portal.
- Maximum Voicemail duration is configurable.
- Administrator can configure the total size of the voice inbox for different subscribers.
- Subscribers
can configure their voicemail as an Information Only Mailbox (Voice
Portal) which plays the prerecorded message when accessed.
Caller Ring Back Tones
The
CRBT system allows the subscribers of the service to play a certain
selected Ring-back Tone (a song tune) to the caller, when a call is
received by the subscriber. The system allows a default song / tune /
sound / phrase to be played for all callers. The system also allows a
configuration of specific media file for specific callers. The
subscriber can subscribe / unsubscribe to the CRBT service by calling a
special number from his/her VoIP Phone.
Alerts
The Service Provider can provide various network and enterprise alerts to its subscribers.
- Missed
Call Alerts: Calls missed when the subscriber was away from the phone /
the phone was switched off / not in the network, can be notified either
through a voice prompt SMS or through the web interface.
- Alarms: Subscribers can activate time specific alarms.
- Event based alert for News / Stock Quotes / Horoscopes / Departure delays of flights etc.
- Emergency
Alerts: The system can call the entire subscriber base or a certain
group in case of an emergency and read out emergency messages
Televoting Facility
The
Service Provider can extend this facility to their subscribers wherein
the subscribers can be asked to dial a predefined number and enter
their choice when presented with options to a question, through an IVR.
Various Enterprises / Game Shows can leverage this feature by tying up
with the Service Provider and share revenues. A premium can be attached
to all such calls made by the subscriber.
Auto Attendant
On
calling, the Auto Attendant plays prerecorded voice messages
(multilingual) to the caller offering them a menu of choices for
directing their call. Once the caller has made their choice, the call
is routed to the appropriate ringing extension, where they will be
connected to the called party, or presented with yet another series of
choices like connecting to the operator, leaving a voicemail etc.
Separate treatment is possible for incoming calls based on time / day
of week / specific day of year.
Hunt Group Facility
Calls are routed to a group of phones where the phones ring in a
simultaneous, round-robin or sequential manner till it is picked up. If
there is no answer, the calls can be routed to the group voice mailbox.
Audio Conferencing Facility
The
Conference Facility provides one or two stage conference dialing with
custom conference announcements and advanced conference administration.
It delivers a superior user experience by providing intuitive
interfaces that make setting up, attending and managing meetings simple
and straightforward.
- G.711, G723, G729 (additional license required) codec support for audio compression
- Dial in & Dial out Conferencing
- Reservation less conferencing
- Mute-Un mute
- Volume Control
- Conference lock-unlock
- In-Conference Dial out
- Conference Recording
- End of conference reports
- Lecture Mode
- Web-Based User Interface-E-Mail customization, Moderator Creation, View Past Conferences
- Reservation Based Conferencing - Guarantees port availability
- Group Dial out - system dials out participants on moderator trigger
- Sub-Conferences
- Conference Extension - Automatic and manual extension of scheduled conferences
- Lecture and Q and A Mode - Lectures followed by queue based question and answer sessions
- Coordinator Function - A coordinator can login to assist moderator in a conference
- Conference Recording Playback thiru IVR - Recordings playable by dialing into system
- Web-Based User Interface - Call Scheduling, Conference monitoring
- Web-Based Conference Control - Moderators can control other participants, Use in-conference controls in real time
- Operator Assistance
Emergency Dialing
Emergency
Dialing requires a subscriber to register her physical address with the
system. Based on the registered address, on receipt of an
emergency call, the system alerts the nearest emergency agencies
(nearest to registered emergency address) and the emergency help would
arrive at the registered emergency address.
Legal Intercept (CALEA)
The
Legal Intercept system enables authorized personnel of the Service
Provider to put certain subscribers under surveillance, monitor the
calls made/received by them and record conversations for future
retrieval. The LI system also enables certain specific IP Phones or
special numbers to be designated as LI numbers which can hear
conversations live on these IP Phones and numbers. The LI authorized
personnel can select and download the recorded conversations. These
conversations can be heard using a Conversation Listening Utility.
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