NEXGE Interactive Voice Response (IVR) Server is built for high-speed, high-volume centralized media processing in VoIP, NGN, IMS Networks and enables effortless deployment of a variety of high-margin enhanced voice services.
Control Protocols
Specifications
- VXML 2.0 Platform for IVR
- DTMF Support through SIP INFO and RFC 2833
- RTP / RTCP Support
- Pass-through Codec Support: G.711, G.723, G.729a, G.729b, G.729ab
- Intelligent Selection of Codec-based announcements
- File Media Handling
- Audio Packet Forking, Switching and Replication
- Tool to convert .wav files into G.711, G.723 & G.729 codec files for announcements
- Local Storage of Media Files
- Multiple language support
Management
- SNMP, JMX, GUI via a Web Server, CLI
Supported OS
- Solaris on SPARC /Intel
- Linux on AMD / Intel
- Windows 2000 Server on Intel
Capacity
- Linearly scalable from 1,000 ports on one server to 30,000 ports in a 42U Rack.
IVR Application Development
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The IVR Interface can be built using any standard web-development environment like Servlets, JSP, ASP, .NET, PHP, ColdFusion etc.
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Separate VXML HomePage for every service
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The complete control of the Media Interface is with the web-based application represented by the VXML HomePage.
Sample Applications using NEXGE SIP IVR
- Service Provider Applications
- Network Announcements
- Balance Announcements / Top up for Calling Cards
- Bill Reminders
- Message Broadcast / Emergency Notifications
- Voicemail / Email on Phone Service
- Unified Messaging
- Call Recording Service
- Caller Ring Back Tone (CRBT)
- Phone based Contests / Polls / Surveys
- Outcall Campaigns
- Alerts
- Voice Portals / Information retrieval
- Auto Attendant
- Call Center Solutions
- Sales Order / Delivery Tracking
- Voice Interface to Enterprise Applications
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